Code of Conduct

OceanStack’s Code of Conduct is a set of guidelines outlining the behaviors employees are required to uphold, demonstrate, and apply in their work. It is the bedrock that defines us, identifies what we value, and explains how we conduct ourselves.

Our Conduct Pillars

• We act with integrity and respect toward others.
• We uphold high standards of professionalism in our workplace.
• We interact with customers and the external world with the objective of achieving customer delight.
• We assign high priority to the privacy and confidentiality of information and data.

1. Treat Others with Respect and Humility

Every employee must extend professional and personal respect to colleagues at all times and under all circumstances. This does not mean employees cannot professionally disagree, challenge an idea, or suggest an alternative. In every situation, employees are expected to conduct themselves respectfully and express their opinions professionally.

Be humble and practice listening to colleagues and receiving feedback. Reflect on what others tell you and, when required, act proactively and positively on that feedback.

2. Dare to Think Outside the Box

Leading organizations and high-performance teams use non-linear thought processes. Do not be afraid to explore new ideas and practice creativity. Challenge the status quo responsibly to improve the organization as part of a continuous journey. Remain self-aware and self-critical to support lifelong individual improvement.

Teamwork and inclusiveness are critical to making this thought process successful. Use the power of teamwork when building on a strength, finding solutions, or identifying areas for improvement. Isolated effort will not take a person far at OceanStack, while simply following in others’ footsteps can prevent growth.

3. Always Maintain Focus on the Purpose

Employees must remain conscious of what OceanStack is about. We are committed to customer delight by serving customers in the best possible manner and becoming trusted advisors to them. A trusted advisor must be sincere with the customer, competent in their work, and proactive in thought and execution.

This requires high standards of integrity and ethics in professional dealings, acting in the customer’s best interest, and continually striving for professional excellence.

4. Be the Voice of Truth & Integrity

OceanStack takes inappropriate, unethical, or unprofessional conduct seriously and has zero tolerance for violations of ethics and integrity. Employees must not engage in wrongdoing. Anyone who observes unprofessional or unethical conduct should report it promptly to whistleblower@onoceanstack.com.

Reported incidents are investigated, and the confidentiality of a whistleblower is protected to the extent possible.

5. Ensure Adequate Privacy and Confidentiality

OceanStack employees may have access to sensitive company and customer information. Each employee is responsible for helping prevent breaches or leaks of sensitive company or customer information and data.

Employees working in medical billing play a crucial role in upholding applicable HIPAA privacy and security requirements. Responsibilities include safeguarding protected health information (PHI), maintaining confidentiality, using secure transmission methods, and accessing patient data only on a need-to-know basis. Employees must follow organizational policies and procedures for PHI protection, complete required training, and promptly report potential breaches or security incidents.

Do not share information or data with colleagues or other people who do not need it for an assignment. If you are unsure what may be shared or with whom, seek guidance from your manager.

Responsibility and Leadership

Every employee is responsible for following this Code of Conduct. Violations will be addressed appropriately. Management is responsible for leading by example and creating an organizational culture aligned with the code and supportive of psychological safety.