Services
Front Office Support
Virtual administrative support that helps practices manage calls, scheduling, eligibility workflows, referrals, and patient-facing coordination.
The operational challenge
Front-office pressure affects both the patient experience and the revenue cycle.
High call volume, schedule changes, eligibility checks, referral handoffs, and data-entry backlogs can overwhelm on-site teams and create downstream billing issues.
How OceanStack helps
OceanStack virtual assistants work within defined practice workflows as an extension of the administrative team, with clear responsibilities, scripts, escalation rules, and oversight.
What is included
A focused, accountable service model
Scope is aligned to your practice, systems, payer mix, and internal team.
Patient calls
Inbound and outbound administrative call support within an agreed scope.
Scheduling
Appointment booking, confirmation, rescheduling, and reminder workflows.
Eligibility support
Insurance eligibility and benefit verification before scheduled care.
Referral coordination
Tracking administrative referral steps and missing information.
Billing support
Patient-balance outreach and billing-query routing where included.
Data entry
Structured updates in approved practice systems and work queues.
Our approach
Built around visible work and useful communication
OceanStack combines trained operational support, documented workflows, and reporting that helps practice leaders understand what is happening and where attention is needed.
- Clear ownership and escalation paths
- Workflow aligned to existing practice systems
- Consistent follow-up and status visibility
- Reporting designed for operational decisions
- Coordination across related RCM functions
Our Services
Connected support across the revenue cycle.
Explore the OceanStack services that can work independently or as one coordinated operating model.
Questions
Frequently asked questions
How do virtual assistants learn our workflow?
Onboarding documents the practice’s systems, call flows, scripts, escalation rules, schedules, and quality expectations before work begins.
Can support scale for peak periods?
Scope and coverage can be planned around the practice’s operating needs, subject to staffing and onboarding requirements.
How is sensitive information handled?
Access, workflow, and data-handling requirements are defined with the practice. Visitors should not send patient information through this public website form.
Start a conversation
Bring more clarity to your revenue cycle.
Tell us where your workflow is creating friction. OceanStack will help you identify the right next step.