OceanStack’s code of conduct is a set of guidelines that outlines specific behaviors that our employees are required to uphold, demonstrate and apply in their way of work. Our code of conduct is the bedrock that defines us, identifies what we value and how we conduct ourselves. OceanStack’s code of conduct is based on the following pillars:

a. We act with integrity and respect towards others
b. We uphod the highest standards of professional in our workplace
c. We interface with customers and external world with the objective of achieving customer delight
d. We assign high priority to privacy and confidentiality of information and data

Our code of conduct comprises of following conduct behaviors:

1. Treat other with respect and humility
It is imperative that every employee extends professional and personal respect to fellow colleagues all times and under all circumstances. This does not imply that you cannot professionally disagree with a colleague, or challenge a colleague or suggest an alternate solution. Rather in any of these situations, you are required to conduct yourself in an appropriate respectful manner and express your opinion professionally.

Be humble and practice the art of listening to your fellow colleagues and taking feedback. Reflect on what others tell you, and when required act proactively on the feedback in a positive manner.

2. Dare to think out-of- the-box
Leading organizations and high-performance teams have non-linear thought process. In other words, don’t be afraid to explore new ideas and practice creativity. Challenge the status quo to further improve the organization – it’s a continuous journey. Be self-aware and self-critical to further improve individually – this also is lifelong journey.

A critical behavioral attribute for the non-linear thought process to succeed is team work and inclusiveness. Leverage the exponential power of team work when further excelling when you are good at something, or finding solutions to a problem, or identifying areas of improvement. Solo flight will not take you far in OceanStack and always waling in the footsteps of others will prevent you from excelling.

3. Always maintain focus on the Purpose
It is imperative that you always remain cognizant of what OceanStack is all about. We are committed to achieving customer delight by serving our customers in best possible manner and becoming trusted advisors to them. You can only become a trusted advisor if you are sincere to the customer, competent at what you do and proactive in your thought process and work.

This can only be achieved if we uphold the highest standards of integrity and ethics in all our professional dealings, always acting in the best interest of customer, and constantly striving for professional excellence.

4. Be the voice of truth & integrity
OceanStack inappropriate, unethical and/or unprofessional conduct very seriously and has zero tolerance for violation of ethics and integrity. We are a strong believer and practitioner of the belief that means justify the end. Therefore, don’t indulge in any wrongdoing and if you see colleague indulging in an unprofessional or unethical conduct or behavior, immediately report it on whistleblower@onoceanstack.com

All reported incidents are thoroughly investigated. And confidentiality of the whistleblower is ensured and protected.

5. Ensuring adequate privacy and confidentiality
You as an OceanStack employee will have access to sensitive company and customer information and data. It is your responsibility to ensure that there is no data breach or leak of customer or company sensitive information or data.

As an employee working in a medical billing company, you play a crucial role in upholding HIPAA’s information and data privacy requirements. Your obligations include strictly adhering to the law’s privacy and security regulations, which entail safeguarding patient health information (PHI) at all times. This involves maintaining confidentiality, ensuring the secure transmission of PHI, and only accessing patient data on a “need-to-know” basis. You must also follow their organization’s policies and procedures for PHI protection, undergo training on HIPAA compliance, and report any potential breaches or security incidents promptly. By consistently adhering to these obligations, you will help to maintain the integrity and security of sensitive healthcare data, ensuring that patients’ privacy is protected in accordance with HIPAA regulations.

Refrain from sharing information and data with non-assignment-essential colleagues or people. If in doubt on what can be shared or with whom it can be shared seek guidance from your manager.

It is the responsibility of every employee to abide by this code of conduct. Any violation of the code of conduct will be acted upon appropriately. And it is the responsibility of the management to lead by example and create an organizational culture that is fully aligned with the code of conduct, provides psychological safety.